Our products are shipped via Canada Post or Purolator depending upon the size and weight. You have the option of selecting "Local Pick-up" which is at no charge, at our location at a pre-determined time and date. We are located in the Ottawa area.
We reserve the right to hold or cancel a customer's order due to unreasonable or unforeseen shipping costs. These instances occur when the weight/dimension of and/or the destination of the shipment combine to create an exorbitant potential shipping cost. We will work with the customer to find a reasonable resolution if this issue arises as additional charges MAY be necessary. 
All invoices and delivery notices will be from Liverpool Consulting Group Inc. Bravepoint Kennels is a division of  Liverpool Consulting Group Inc.